Unified Communications (UC) refers to a phone system that integratesmultiple communication methods within a business. Our business communicates in a number of ways: Phone calls, video conferencing, instant messaging, email, SMS fax – the list goes on and on.
Well, a Unified Communication solution brings together all the ways your business communicates and lets them communicate so they can work together in one system – making your business much more efficient.
Some business communication tools — like Internet Protocol (IP) telephony and video conferencing — facilitate real-time communication, also called synchronous communication. Other enterprise communication tools, like email, facilitate asynchronous communication, which facilitates communication that takes place at a person’s convenience.