FAQs

The Most Essential Questions Of Our Customers ON VoIP
What is VoIP and How it Works?
  • VoIP stands for Voice over Internet Protocol. 
  • VoIP phone service is a phone service that operates by using your high-speed Internet connection.
  • VoIP system works by taking your analogue voice signals, converting them into digital signals, then sending them as data over your broadband line. It’s a very useful way of making calls – for a start, once it’s set up it’s a lot cheaper than using normal phone lines.
In which Platforms VoIP will Work?
  • VoIP will work in Phone-Based and Computer-Based.
  • VoIP equipment consists of an IP phone, or a traditional phone with a ATA adapter.
  • Another option is soft phone, It’s a Computer-Based. A program turning PCs into phones. A headset will be almost compulsory to keep conversations private. An enterprise network requires additional components to this basic VoIP equipment.
How is the Voice Clarity of VoIP?
  • The quality of VoIP voice has dramatically improved over the past few years. Currently, VoIP calls have voice quality that is at or above the quality of a landline phone.
  • Please note: The Voice clarity can differ from provider to provider, and usually depends on the speed (and quality) of your Broadband connection.
What are the benefits of VoIP?
  • Low Cost-Per-Call. As part of the name suggests, a VoIP telephone system utilizes Internet Protocol to make calls.
  • Service Mobility.
  • Versatility of Features.
  • Efficient Client Interaction.
  • Reliable in a Pinch.
What are the Major features of VoIP?
  • Auto attendant.
  • Call recording.
  • Call Forwarding.
  • Call Hunting (Group Call).
  • Call Queues.
  • Video Conferencing.
  • Voicemail to e-mail.
What are the Best Mobile Applications(.apk) for making a VoIP Call?
  • Siplink.
  • Mobyx.

(These two apps available for both Android & IOS Users)

What are the Best System Softwares (.exe) for making a VoIP Call?
  • Eyebeam.
  • MicroSip.
Is VoIP better than Landline?

In terms of features, landlines are no match against VoIP. If you prefer having more control over your calling experience, VoIP telephones are your best bet. With VoIP, you can use your mobile phone, computer, or desk phone to make phone calls; the device only needs a stable Internet connection.

How to Setup a VoIP System?

To set up VoIP for your office in 7 easy steps

  • Figure out how many users you will need.
  • Make sure your office Internet connection is fast enough.
  • Set a perfect VoIP Plan budget.
  • Determine which features are most important.
  • Choose a VoIP phone service.
  • Order phones and other hardware.
  • Set up and configure your VoIP system.
How are VoIP phones connected?

VoIP phones use the Internet to connect to the phone network, and need to be registered online to a service provider. Other business phones require dedicated copper wiring separate from an Ethernet connectionVoIP phones are tied to user accounts, not phone numbers.

What are the advantages of VoIP?

There are several advantages to VoIP over a traditional phone service, such as, price, portability, and extra features.  Many VoIP providers allow unlimited calls throughout the US and Canada at one low monthly fee.  The taxation and regulation of VoIP is less than traditional phone service making the cost cheaper.  A person can pick a number, rather than be locked into certain area codes and prefixes.  With many providers, numerous features are offered as part of the basic monthly fee, such as call waiting, call forwarding, voicemail, call forwarding on busy, etc. 

Sound and Voice quality on a VoIP call?

Usually better, but the quality can depend on many factors like bandwidth, Internet connections over the routed call, and the Codec being used by the provider.

What type of Internet connection require to use VoIP?

You will need a broadband Internet connection such as DSL or Cable or others (T1, wireless, etc.).  Generally, depending on variables such as the Codec in use, a connection should have at least 100kbps on both the upload and download.

What is SIP stand for?
  • Session Initiation Protocol

The acronym SIP stands for Session Initiation Protocol and refers to a TCP/IP-based network protocol which can be used to establish and control communication connections of several subscribers.

What is SIP protocol and how it works?

SIP (Session Initiation Protocol) is a signaling protocol, widely used for setting up, connecting and disconnecting communication sessions, typically voice or video calls over the Internet. SIP is a standardized protocol with its basis coming from the IP community and in most cases uses. UDP or TCP.

What is the difference between SIP and IP?

IP phones are capable of handling voice calls from person to person while SIP phones allow you to do much more, such as making a video conference call. These days, most service providers offer a combined technology of both VoIP and SIP so that you can get everything you need in one convenient monthly service.

What is SIP server?

SIP server is the main component of an IP PBX, and mainly deals with the management of all SIP calls in the network. A SIP server is also referred to as a SIP Proxy or a Registrar. … Substituting one endpoint with a new endpoint (call transfer) Terminate a session.

What is IP phone SIP?

Simply put, a SIP Phone is a phone that uses the Open Standard “SIP” to set up and manage phone calls. The actual voice is carried over an IP-based network using another Open Standard called “RTP “. … Hard phones or Desk phones or Hardware SIP Phones.

What is H 323 and SIP?

H323 is, much like SIP (Session Initiation Protocol), a protocol designed for the setup, management, and termination of a media session. It is one of a set of standards from the ITU-T, which defines a large set of protocols to provide audio and visual communication over a computer network. H.

What is the function of SIP?

SIP is an application-layer control protocol that can establish, modify, and terminate multimedia sessions (conferences) such as Internet telephony calls. SIP can also invite participants to already existing sessions, such as multicast conferences. Media can be added to (and removed from) an existing session.

Is SIP TCP or UDP?

SIP can be carried by several transport layer protocols including Transmission Control Protocol (TCP), User Datagram Protocol (UDP), and Stream Control Transmission Protocol (SCTP). SIP clients typically use TCP or UDP on port numbers 5060 or 5061 for SIP traffic to servers and other endpoints.

What is SIP VoIP?

VoIP and SIP both refer to internet telephony, but are technically different. VoIP describes the type of phone call (over internet), while SIP is the industry standard method used to enable VoIP calls between devices. Communicating online in the 21st century doesn’t have to be complicated.

Can you send a text to a VOIP number?

Yes, with a VoIP provider or installed app you can use your phone to send and receive an SMS. This facility is normally included in your service but there may be an additional cost with some providers.

How reliable is VoIP?

VoIP IS reliable. As long as you have a high-speed internet connection, you’ll experience high-quality voice calls with 99.9% connection uptime. And you can boost this uptime to 99.99% by making sure you have a backup power source in case of power outages.

What is the main use of VoIP?

Using VoIP, you can make phone calls over the internet to landlines, mobile phones and even computer-to-computer anywhere in the world where an internet connection is available. As well as audio calls, you can use VoIP for services such as video calls, instant messaging and file sharing.

What is a Hosted PBX?

Hosted PBX or an Internet Business Phone System is a VoIP business phone system where the “PBX Hardware” resides at the provider.  Usually rich in features, a hosted PBX can save significant upfront hardware charges because the PBX software/hardware sits remotely at the provider’s facility and connection is made through the Internet.

What is IP-PBX?

IP-PBX is a PBX (Private Branch Exchange) that switches calls between a traditional telephone user or between two traditional telephone users in the same way that a conventional PBX does but has the capabilities to switch calls over IP or VoIP (voice over Internet Protocol), and in most cases use Ethernet IP connections throughout the organization much in the same way that PCs connect to the LAN.

What is an IP phone?

A IP phone uses VoIP technologies for sending and receiving calls over an IP network, such as the internet.

What is a Softphone?

A softphone is a software program for making telephone calls over the Internet using a general computer or smartphone rather than dedicated hardware.

What is a Cloud PBX?

A cloud-based hosted PBX system is delivered entirely over the Internet and managed completely off-site by a service provider. The only equipment you need to purchase is the desk IP Phones. You have some control over the system while the hosted service provider supplies the voice service and performs all updates and maintenance.

What is an Auto-Attendant?

An Auto-Attendant allows callers to be automatically transferred to an extension without the intervention of an operator/receptionist.

What is a DID number?

Direct Inward Dialing (DID) is a service of a local phone company (or local exchange carrier) that provides a block of telephone numbers for calling into a company’s private branch exchange (PBX) system. … The PBX automatically switches a call for a given phone number to the appropriate workstation in the company.

What is Voicemail to Email?

Whenever you get a voicemail recording, this will be converted digitally into .wav file and sent to your email address automatically. Getting voicemails delivered in your inbox serves as a reminder and a convenient digital format that you can save for later. You can directly listen to voicemail messages from your computer instead of dialing with your phone.